Terms And Conditions
Welcome to US Auto Mover Pro! Our goal is to provide you with a safe, convenient, and reliable vehicle transportation experience. By using our services, you agree to the following terms and conditions, which are designed to ensure a smooth and trustworthy journey for your vehicle.
US AUTO MOVER PRO LLC operates as a licensed and bonded auto transport broker under the U.S. Department of Transportation USDOT Number : 4356309, MC Number : 1704005. These Auto Shipping Service – Terms and Conditions (the “Agreement”) govern the Services (as defined below) provided by US Auto Mover Pro LLC to you, the client (“you” or designated person(s) appointed by you, referred to herein as “Client”).
If you cancel your order before a Carrier has been assigned and dispatched to transport your Vehicle, you will receive a full refund of your deposit.
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Agreement Acceptance
By indicating your acceptance or agreement to this Agreement, you: (a) confirm that you have read, understood, and agree to be fully bound by these terms and conditions, and (b) acknowledge that, unless explicitly stated otherwise, this Agreement is solely between you and US Auto Mover Pro LLC. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, YOU MUST NOT USE OUR SERVICES. -
Our Services
US Auto Mover Pro LLC acts solely as an auto transport broker, connecting you with a qualified transport carrier (“Carrier”) to move your vehicle. We are not responsible for physically transporting your vehicle, nor will we take possession of it. Our service involves identifying and contracting with a Carrier to transport your vehicle (the “Vehicle,” as defined in this Agreement) according to your order (the “Services”). Our Services are considered complete once we have assigned a Carrier to transport your vehicle. -
Service Fees and Payment
You agree to pay the total fees for the Services and any additional charges that may arise as outlined in this Agreement. Payment can be made using a valid credit or debit card. By placing an order, you authorize US Auto Mover Pro LLC to immediately charge the initial payment to your card. The complete fees for the Services will be detailed in the agreement (contract) sent to you via email for your verification. Please be aware that the initial quoted price is an estimate based on current market conditions and load board data for your specified route and may be subject to change due to factors beyond our control. The remaining balance and any additional charges incurred according to this Agreement are to be paid directly to the Carrier in cash, by money order, or certified check upon delivery of your Vehicle. Failure to pay the remaining balance when due may result in the storage of your Vehicle at your expense until full payment is received. All amounts are due in full and are not subject to dispute or offset for any reason, including dissatisfaction with the Services. Once paid, charges are non-refundable. Delays in payment may lead to delays in assigning a Carrier and/or the delivery of your Vehicle. Furthermore, if you fail to make any payment on time or if we receive a chargeback for your payment (regardless of the reason), you will be responsible for the outstanding amount plus all reasonable costs incurred in recovering the overdue payment or chargeback, including, but not limited to, attorney’s fees, legal costs, court costs, and collection agency fees, along with interest calculated at a rate of 1% per month or the highest rate permitted by applicable law, from the original due date. -
Refunds and Order Cancellation
You can make changes to your order at any point before your Vehicle is picked up by the assigned Carrier. Please note that order changes may result in additional fees. If these additional fees are not agreed upon, the order will be canceled. The initial deposit made to US Auto Mover Pro LLC is fully refundable if our services are not rendered and before a Carrier has been dispatched. However, once a Carrier has been dispatched and our brokerage services have been engaged, we consider our services rendered, and the deposit becomes non-refundable. If you cancel your order after a Carrier has been assigned and dispatched, you will be charged a cancellation fee equal to the full Payment (100% of the total shipping cost) to compensate for the loss of truck space, fuel expenses, and potential lost mileage for the Carrier. Orders cannot be canceled or changed after your Vehicle has been picked up. All order change and cancellation requests must be submitted in writing to [Insert your customer service email address]. Additionally, all cancellations must be confirmed via phone call to our office before your vehicle/shipment is assigned to a carrier. After processing your refund, please allow 5-7 business days for the funds to appear in your account. We kindly request that you refrain from initiating a chargeback with your bank, as this can negatively impact our business and incur additional costs. If a chargeback is initiated after a successful refund, all associated fees will be passed on to you, further delaying the refund process. -
Placing Your Order and Preparing Your Vehicle
To place an order, you must provide accurate details about your vehicle, including its operability, pickup and delivery addresses, the earliest available pickup date, contact information for individuals at both locations, the desired transport type (e.g., open or enclosed trailer), payment method, and credit/debit card information for payment. After you submit your initial order information, US Auto Mover Pro LLC will send you a confirmation email (the “Verification Email along with a copy of Agreement”) containing your order details and the service fees based on the information you provided. It is crucial that you review and confirm the accuracy of this information and your acceptance of the fees. You will receive an email notification (at the address provided in your order) once a Carrier has been assigned to transport your Vehicle. This assignment email will include information about the Carrier and estimated pickup and delivery dates. Please understand that US Auto Mover Pro LLC cannot guarantee a specific driver or carrier. The assigned Carrier will make reasonable attempts to contact you before pickup and delivery to provide an estimated time and location. The Carrier will strive to make the actual pickup and delivery location as close to your requested address as possible, considering factors such as transportation laws and safety regulations. These factors may necessitate an alternative pickup/delivery location agreed upon by you and the Carrier. If the Carrier is unable to access a residential location for pickup or delivery of a vehicle/shipment (excluding trailers) due to commercial truck restrictions, the Driver/Carrier will arrange to meet you at a nearby, safe, and legally permissible commercial location suitable for large trucks (e.g., Walmart, Target, Home Depot, Lowe’s parking lots) to load and unload the vehicle/shipment. You are responsible for designating someone to act on your behalf and must inform US Auto Mover Pro LLC of this person’s details if you are unavailable for the vehicle/shipment pickup or delivery. By accepting this agreement, you agree not to engage with any other carrier or broker during the agreed-upon shipping timeframe. This ensures we can provide you with the best possible service. Engaging with multiple brokers can lead to price increases. If we provide evidence (e.g., screenshots from load boards) that you are working with other brokers and these postings are not removed, the initial price quote will no longer be valid, and your deposit may be immediately forfeited. Personal belongings and luggage must be limited to the trunk, should not include heavy items, and must not exceed 100 lbs in total weight. If the weight of personal items exceeds 100 lbs, the driver may apply an additional charge, which they will communicate to you at the time of pickup. The Carrier is not liable for any damage to the vehicle caused by excessive or improperly loaded personal items. Please ensure your Vehicle is in good working condition (unless otherwise noted in your order) with between 1/4 and 1/2 tank of fuel. Disable any alarm system or provide the Carrier with keys and clear instructions for arming/disarming it. Remove all personal belongings, sensitive materials, and do not store any dangerous or illegal items inside the Vehicle, including but not limited to explosives, firearms, ammunition, fireworks, flammable materials, alcohol, legal or illegal drugs, money, legal or financial documents, pets, plants, and any other personal belongings, sensitive materials, or unlawful contraband. Neither the Carrier nor US Auto Mover Pro LLC will be liable for any damages or loss to your Vehicle or any other property resulting in part from your failure to reasonably comply with this Agreement. Any items left in your Vehicle are at your own risk and may be subject to additional fees at the Carrier’s discretion. -
Vehicle Transportation
By accepting an order, you authorize the assigned Carrier to operate and transport your Vehicle between the designated pickup and delivery locations and to take any necessary steps to complete the transportation, including driving the Vehicle (operation of the vehicle by the Carrier may be covered by your insurance). The Carrier’s responsibility for your Vehicle begins when the Bill of Lading (BOL) is signed by you and the Carrier at the pickup location and ends no later than when you sign the Bill of Lading (BOL) at the delivery location or otherwise take possession of the Vehicle. Under no circumstances should you release or receive the vehicle from a carrier without a thorough signed inspection report (Bill of Lading - BOL), regardless of the time of day or weather conditions. Failure to do so may prevent your ability to file a damage claim. Transportation services are subject to delays due to various factors that are often beyond the control of US Auto Mover Pro LLC and the Carrier, including, but not limited to, road conditions, weather, and mechanical issues. Therefore, neither US Auto Mover Pro LLC nor the Carrier guarantees specific pickup/delivery dates, times, or locations. Any estimated pickup/delivery date, time, or location provided by US Auto Mover Pro LLC or the Carrier is an approximation and is subject to change. -
Alternative Pickup/Delivery Arrangements and Failure to Appear
We strongly advise that you (or your designated representative) be present at the agreed-upon pickup and delivery locations when your Vehicle is being picked up or delivered. We strongly discourage arranging for pickup or delivery when neither you nor your designee will be present. If you (or your designee) fail to appear at the scheduled pickup or delivery location or if you arrange pickup/delivery when neither you nor your designee can be present, you will waive certain rights under this Agreement, including the right to inspect your Vehicle and note any damages on the Bill of Lading. In such situations, and without limiting any disclaimers, limitations of liability, or other provisions herein: (a) US Auto Mover Pro LLC will not be responsible for any damage to or loss of your Vehicle or any part or contents thereof; (b) the Carrier and/or US Auto Mover Pro LLC may require you to sign an additional release or waiver of liability; and (c) the Carrier may require you to make alternative arrangements for the pickup/delivery of your Vehicle and keys. -
Damages, Disclaimer, and Limitation of Liability
Carriers are legally required to maintain specific levels of insurance coverage. Trucking damage claims are typically covered by the Carrier’s cargo insurance, which generally ranges from $100,000 to $250,000, and they must also carry a minimum of $750,000 in public liability and property damage insurance. All damage claims must be clearly noted and signed for on the Bill of Lading (BOL) at the time of delivery and submitted in writing within 15 days of delivery. Failure to submit a claim in this manner may result in the denial of your claim. Any damage that occurs while your vehicle is being transported is the direct responsibility of the Carrier, not US Auto Mover Pro LLC. While US Auto Mover Pro LLC is not obligated to ensure the Carrier maintains the legally required insurance coverage, if we do request verification from the Carrier, US Auto Mover Pro LLC is entitled to rely on documentation provided by or obtained from the Carrier, the Department of Transportation, the Carrier’s insurer, or any other relevant party. You agree not to dispute any charges or offset any damage claim against the fees due. All fees must be paid in full when due, and any claims for damages must be filed separately in accordance with this Agreement. US Auto Mover Pro LLC explicitly disclaims all liability and responsibility arising from or related to the services and transport of your vehicle, including, without limitation, any damages or loss to your vehicle, your personal property, and any other property, whether owned by you or any other party. You will be provided with the Carrier’s Certificate of Insurance upon dispatch. -
Indemnification
You agree to indemnify, defend, and hold US Auto Mover Pro LLC and the Carrier harmless from any costs, expenses, damages, losses, and claims arising out of or related to your breach of any provision of this Agreement. -
Miscellaneous Provisions
US Auto Mover Pro LLC reserves the right to cancel any order and/or terminate this Agreement at any time for any reason without incurring any liability or further obligation. Without limiting the preceding sentence, our right to cancel specifically includes cancellations resulting from events beyond our control, such as: (a) acts of God; (b) floods, earthquakes, or other natural disasters; (c) public health epidemics, pandemics, or other emergencies; (d) government orders or laws; (e) actions by any governmental authority; (f) national or regional emergencies. This Agreement shall be governed by and construed in accordance with the laws of the State.
By proceeding with your vehicle transport order, you acknowledge that you have read, understood, and agree to be fully bound by these Terms and Conditions.
The initial deposit made to US Auto Mover Pro LLC is fully refundable if our services are not rendered and before a Carrier has been dispatched. However, once a Carrier has been dispatched and our brokerage services have been engaged, we consider our services rendered, and the deposit becomes non-refundable.